To fix the computer you should choose the second option listed.ĥ. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.Ĥ. This choice will keep your data, but any programs installed will be lost.ĭo not do a 'Reset' as that will wipe all data you have on the laptop.Īnother version of this is the following.ģ. NOTE: You will need to get into the 'Advanced Options' in order to get the 'Refresh Option'. From here just follow the screen instructions until the recovery is completed. Here you want to select 'Refresh your PC', if you do not wish to erase data, or 'Reset your PC' to erase all data and restore your system.Ĩ. Click 'Advanced Options' and then select 'Troubleshoot'.ħ.
Now you want to let the laptop boot to the 'Automatic Repair' screen.Ħ. Repeat this process a few times until you see the 'Preparing Automatic Repair' screen.ĥ. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.Ĥ. Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.ģ. I am going to assume you mean reset (a reboot it just turning it off and then back on).
